Settings
These preview the categories and SLA priorities that drive ticket routing and the scorecard.
Ticket categories
HardwareSoftwareNetworkAccess / AccountOther
SLA priorities
| Priority | First response | Resolution |
|---|---|---|
| Urgent | 30m | 4h |
| High | 1h | 8h |
| Normal | 4h | 1d |
| Low | 8h | 3d |
Account
In the live product this page manages your name, email, and password. Demo mode has no real account to edit — sign up to configure your own workspace.