Get IT help, track equipment, and prove your team's impact — all in one place.
Synergist lets anyone send a request to IT in seconds, gives the IT team a clear queue with SLAs, and rolls everything up into a weekly scorecard. No clutter, no spreadsheets.
No account needed to submit — just your email.
From request to resolved in three steps
1 · Submit
Anyone describes their issue and drops their email. Public submitters don't need an account; staff submit pre-filled.
2 · Resolve
IT picks it up, assigns an owner, and works the status from open to resolved while an SLA timer keeps things honest.
3 · Track & close
Every reply and status change is logged. The requester can reopen if it's not fixed; closed tickets are locked.
Built for the whole IT workflow
Tickets with SLAs
A live queue with priorities, assignees, and first-response / resolution SLA timers that flag what's breaching.
Equipment & QR labels
Track every device, its status and owner, and print scannable QR labels to jump straight to an item.
Weekly security audits
Run a recurring checklist across your equipment, flag issues, and turn any finding into a ticket.
Loan agreements
Issue equipment loan agreements, collect employee signatures, and approve them with a clean paper trail.
Team scorecard
Productivity, SLA compliance, reopen rate, and audit coverage rolled into a weekly or 30-day view.
Real-time alerts
New tickets surface instantly with an in-app toast and a live badge, so nothing sits unnoticed.
Frequently asked questions
Do I need an account to ask for help?+
No. Anyone can submit a request from the “Submit a request” page with just an email — we'll reply in the ticket thread. Staff who log in get their details pre-filled.
How will I know when my ticket is handled?+
Every reply and status change is recorded on the ticket. You'll be contacted at the email you provided, and if you have an account you can watch it move from open to resolved.
What is an SLA and why does it matter?+
An SLA is the target time to first respond and to resolve a ticket, based on its priority. Synergist tracks each ticket against its SLA so the IT team can see what's on track or breaching at a glance.
Can I reopen a ticket if my issue isn't fixed?+
Yes — the person who created the ticket can reopen it after it's marked resolved. Once a ticket is closed, though, it's locked.
What's the suggestion box for?+
It's a place to share ideas to improve our tools, processes, or workplace — separate from support requests. The IT team reviews and triages every suggestion.
Who can see equipment, audits, and the scorecard?+
Those are IT-team tools behind login. Equipment tracking, weekly security audits, loan agreements, and the performance scorecard are available to IT staff.
Still have a question? Send it to IT or drop a suggestion.
Have an IT issue right now?
Send it to the team in under a minute. You'll get updates at the email you provide.